Terms and Conditions

Important Note :

All Customers / Guests are hereby requested to read all the conditions carefully, as they shall be bound by them.

The Contract :

Neelam Tours and Travels acts only as booking agents for the various hotels, Travel Agents & Tourism Departments.
When a Booking is made by you, and accepted by us, it constitutes a contract between you and Neelam Tours and Travels.
All the booking are made on the basis that you accept these terms and conditions.
We are only organizers of the tour and travel and do not have direct control on various services such as railways, buses, airlines, hotels etc.
We do not own any Hotel or transport and have no direct control on any facility or services mentioned.
We take utmost care in selecting various factors and services for your tour.
As we are only selecting the services and do not have any control on running them, we cannot be held responsible for any injury, death, loss, damage or deficiency, during the tour which is caused by any or Force majeure, or the act of management or employer of any independent contractor arising outside our normal selection and inspection process.
The contract and disputes, if any will be subject to the jurisdiction of Mumbai court only.

Booking and Payments :

A non-refundable, interest free deposit of Rs. 1000/- per person is to be sent with the request for booking after finalizing the package.
The booking is preferably to be done 90 days prior to the date of journey for facilitating ticketing for the train or for availing apex fair facility for Air as far as possible.
As soon as the booking is ready from our end, full payment is to be made where the deposit paid will be adjusted towards the final payment.
Confirmation invoice will be processed and sent only after receipt of complete payment.

Confirmation :

After receiving your payment for the tour and checking the availability of various services we will issue a confirmation invoice.
It is the responsibility of the tourist to check the confirmation invoice carefully and inform us if there are any discrepancies or errors.
The confirmation invoice will indicate your package cost, services that have been confirmed at the time of issue of the invoice.

Validity and Price :

Itineraries, resorts, hotels & prices whenever quoted, are subject to change any time without prior notice.
Any increase in airway or railway fare prior to the date of travel or change in exchange rates will be at the cost of the tourist only.

Accommodation :

All tour itineraries, hotels, and package plans are finalized to get maximum advantage for the tourist and on mutually agreeable terms.
It may some times be necessary due to unavoidable circumstances to change the hotel, accommodation etc, from the agreed plan to other hotels, accommodation of equal ratings and the same will be informed to you well in advance.

Disclaimer :

Neelam Tours & Travels shall not accept any liability or responsibility for any damages, loss, injury, death, delay, breakdown, or due to any Force majoure, which may occur during the tours.
In the events of the tourist falling ill or suffering from any accident during the journey all hospital expenses and any other changes incurred as a direct or indirect result of the illness / accident are the responsibility of the tourist and to be met by the tourist.
The management reserves the right to claim any additional expenses met by the management due to the occurrence and must be borne by the tourist.

Cancellation :

All cancellations should be sent in writing duly signed by the Tourist who has made the booking.
Any loss caused by cancellation will be solely borne by the customer.
In the event of cancellation of a tour after booking , the following expenses are to be borne by the persons :
- Official cancellation charges of Airlines / Railways / Hotels and other Agencies as per their respective rules.
- All cancellations will also call for a nominal service charge even when the guest is entitled for a complete refund.
- All refunds on cancellation will be made by us exclusively through an account payee ( A/C ) cheque.

Important General Points :

We are not liable for any loss of baggage, goods, tickets, cash or any travel documents or items owned by the tourist during the journey.
Our responsibility ends when the docket (voucher, tickets, receipts etc.) is handed over to you.
Tour cost includes only items specifically mentioned in the tour package.
Any increases in fare that may come into force before the commencement or during the journey, portage, excess baggage charges, tips or any expenses of personal nature, entrance fee, parking fees, toll fee, telephone charges etc... is to be borne by the Tourist.
Please read all the terms and conditions carefully before making the tour.
Information mentioned in this website is collected from various travel related books and we do not guarantee the authenticity of the same.
Any extra services other than mentioned specifically in the package availed at the hotels, resort, site seeing or any time or place during the tour has to be settled by the tourist directly and we are not responsible for the same.
No refunds will be provided on any unutilized services or partially utilized services.
The package is planned under the normal condition and in good faith. Inconvenience caused by any natural calamities, has to be borne by the tourist and we cannot be held responsible for the same.